Simpler, faster and smoother insurance experience!
Download FWD eServices app to manage your insurance easily, enjoy simple online claims and fast payouts.
Online Insurance Customer Support
We’re here to help every step along the way
Frequently asked questions
How do I know if my application is successful?
After submitting your online application, you will receive a confirmation email with policy reference number. You are also welcomed to contact us at 3123 3338 to learn about your application status.
How do I check my policy document?
After policy issuance, you can login to FWD eServices website or download FWD eServices app to check your policy document and edit your personal information.
What document do I need for online application?
You would need your HKID card and credit card for online payment during application.
I am unsure about my health conditions during application, what should I do?
Please contact our financial advisor at 3180 0658 for further assistance.
How do I file a claim?
Claim method varies by protection categories, please click here for full claim support details.
Need help?
More support
These are the different ways we can help and support.
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Make a claim
Our three-step claims process makes claiming quick and easy.
Learn more
Call customer support
We’re here to help Mon - Fri 9am – 6pm and Sat 9am – 1pm.
Call 3123 3123
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