Customer support
We’re here to help every step along the way
Check premium
You can check the following information via eServices:
- Payment due date
- Modal premium amount
- Payment method
1
Step 1
Log in to your FWD eServices account via:
- eServices mobile app
- eServices web portal
- Wechat FWD HK official account
2
Step 2
Select the relevant policy listed on the homepage.
3
Step 3
You will find the premium amount under the ‘Coverage’ table.
Enquiry on premium and more? Ask our chatbot!
Simply click the button below to ask our chatbot directly or WhatsApp 3123 3123, for info* like :
- Premium bill number
- Outstanding premium amount
- HKD equivalent premium amount and more.
*Applicable to policyholders of FWD life insurance (including most of the life, accident, critical illness or medical insurance)
Still need more help?
Contact us through the channels below:
Talk to our chatbot
We’re available 24/7.
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