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Customer support

We’re here to help every step along the way

Premiums & Payments

Check premium

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Check premium

You can check the following information via eServices:
  • Payment due date
  • Modal premium amount
  • Payment method

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1

Step 1

Log in to your FWD eServices account via:

  • eServices mobile app
  • eServices web portal
  • Wechat FWD HK official account
2

Step 2

Select the relevant policy listed on the homepage.

3

Step 3

You will find the premium amount under the ‘Coverage’ table.

Enquiry on premium and more? Ask our chatbot!

Simply click the button below to ask our chatbot directly or WhatsApp 3123 3123, for info* like :

  • Premium bill number
  • Outstanding premium amount
  • HKD equivalent premium amount and more.

*Applicable to policyholders of FWD life insurance (including most of the life, accident, critical illness or medical insurance)

Enquiry on premium and more? Ask our chatbot!

Still need more help?

Contact us through the channels below:

Call customer support

We’re here to help Mon - Fri 9am - 6pm and Sat 9am - 1pm.

Talk to our chatbot

We’re available 24/7.

Leave a message

Send us your enquiries, or any feedback. We’ll get back to you shortly.

Email us

Drop us an email and we’ll get back to you as soon as possible.

Head to FWD Insurance Centres

Click to see our locations.

Make a complaint

Click to see how to make a complaint.

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