Customer support

We’re here to help every step along the way

Policy enquiry

Check / Download policy info

  • Policy number
  • Insured and beneficiary information
  • Servicing advisor information
  • Coverage (Sum insured / Benefit amount / Notional amount)
  • Policy status and policy value
  • Download policy document

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1

Step 1

Log in to your FWD eServices account via:

Log in via:

2

Step 2

Select the relevant policy listed on the homepage to check policy information listed below:

3

Step 3

Check policy information such as:

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繁
繁EN
Visit your local FWD site
Hong Kong
3123 3123
繁
繁EN
Visit your local FWD site
Hong Kong
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