Customer support
We’re here to help every step along the way
Check service details (Group insurance plans)
1
Step 1
Log in to your FWD eServices account via:
- eServices mobile app
- eServices web portal
- Wechat FWD HK official account
2
Step 2
Select ‘Search clinic & hospital’.
3
Step 3
Select your policy.
4
Step 4
Under the "Group Medical Network Doctor Search" column, you can see the list of doctors/clinics applicable for cashless medical services.
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Contact us through the channels below:
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We’re available 24/7.
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