Customer support

We’re here to help every step along the way

Medical services

Focus on your health and we’ll sort the bill

Several of our plans come with cashless medical services from our range of partner hospitals and clinics both in Hong Kong and abroad.

No need to claim - simply make your appointment through our dedicated team.

Individual insurance

From checking if your plan includes cashless medical services, to following our step-by-step guide tailored to your specific plan, click below to learn more.

Group insurance

If your group insurance plan includes cashless medical services, you can check our network of clinics / hospitals that offer cashless medical treatment, and more details on FWD eServices app.

Still need more help?

Call customer support

We’re here to help Mon - Fri 9am - 6pm and Sat 9am - 1pm.

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We’re available 24/7.

Leave a message

Send us your enquiries, or any feedback. We’ll get back to you shortly.

Email us

Drop us an email and we’ll get back to you as soon as possible.

Head to FWD Insurance Centres

Click to see our locations.

Make a complaint

Click to see how to make a complaint.

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