Get treated quickly and easily

Focus on your health and we’ll sort the bill

Our cashless medical treatment means you can focus on your recovery while our team organise the paperwork and any treatment fees.

This service means priority access and tailor-made treatment at a range of private hospitals across both Hong Kong and designated facilities abroad.

Simply let us know before you book so we can pre-approve the treatment plan.

Received emergency treatment? No problem. You can claim for costs after you’re discharged.

Cashless medical treatment is available for the following plans:

NobleCare Premier Medical Plan/Glory GlobalCare Medical Plan
vPrime Medical Plan (VHIS Plan Certification Number: F00045)*
vTheOne Medical Plan (VHIS Plan Certification Number: F00067)*
vBooster Medical Plan (VHIS Plan Certification Number: F00069)*
vPrime Signature Medical Plan VHIS Plan Certification Number: F00070)*
MyMillion Medical Plan
TheOne Medical Solution

The first step is to select your plan from the drop-down menu.

* This service is optional and does not form part of the Terms and Benefits of Voluntary Health Insurance Scheme (“VHIS”) of FWD Life Insurance Company (Bermuda) Limited (incorporated in Bermuda with limited liability) (“FWD”). You have the right to opt-out this service. Please inform FWD in writing if you do not want to receive this free additional service.

vPrime Medical Plan, vTheOne Medical Plan, vBooster Medical Plan, vPrime Signature Medical Plan are flexi plans certified by the Hong Kong Special Administrative Region Government under VHIS and underwritten by FWD. VHIS provider registration number is 00036.

Arrange cashless medical treatment for

Before you apply

1.Call and book a consultation

2.Fill out and send the application form

3.Agree the date and details

The One Team is our dedicated health management team for PREMIER THE ONEcierge customers. They’re available to guide and support you through the entire process.

Here’s a few helpful pointers.

Check any deductible and confirm your claim is eligible

It’s always a good idea to first check that your policy covers any treatment. The quickest and easiest way to do this is via FWD eServices, our customer app. Or feel free to give us a call on 3123 3123.

Note that some plans have a ‘deductible’ which is an amount you’ll need to pay before we pay the rest. Again, you may wish to get in touch with our team and check if this is the case.

Ensure you have no outstanding fees

Before we organise any cashless medical treatment, we’ll need to check there are no outstanding monies owed to FWD. For this reason, we advise you settle any outstanding bill(s) in advance.

Your questions answered

These are some of the questions you might have and the answers we can give you. If you’re unsure about anything, simply get in touch.

How should I claim if I’ve already paid my hospitalisation fee?

If you’ve already paid your treatment, you may also submit a claim to us. Check out our 'how to claim' guides for all types of insurance plans.

Frequently asked questions

How do I file a claim?

What documents do I need for filing a hospitalisation claim?

Can I upgrade my hospital accommodation from what is covered in my policy?

Do I have to pay for my medical report fee?

Can you tell me about your instant claims service?

Need help with your claim?

No problem. These are the different ways we can help and support.

Call customer support

We’re here to help Mon – Fri 9am – 6pm and Sat 9am-1pm.

Start a live chat now

We’re available 24/7.

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