EC Healthcare’s diversified health assistance services (Only applicable in Hong Kong)

FWD and EC Healthcare establish strategic partnership and co-launch a series of diversified health assistance services

To holistically fulfill customers’ medical protection needs, FWD actively expands its medical network, and now establishes strategic partnership with EC Healthcare, Hong Kong’s largest non-hospital medical service provider¹. FWD and EC Healthcare co-launch a diversity of meticulous and attentive health assistance services, endeavouring to change the way people feel about insurance from prevention and wellness, treatment to recovery. Check out the video now to learn more!

FWD and EC Healthcare establish strategic partnership and co-launch a series of diversified health assistance services

Prevention and wellness

EC Healthcare provides a series of preventive healthcare and confidence boosting services² as exclusive offers on MAX Health Shop for FWD Care members^3,4, enriching the support available in the prevention and wellness phase. Please login and visit MAX Health Shop to learn more.

Click here to find out how to log in to MAX Health Shop.

Prevention and wellness

Diagnosis, treatment and claims

Customers insured under in-force policy(ies) of individual hospital reimbursement insurance plans underwritten by FWD ("Eligible Policy(ies)")⁵ can enjoy a range of healthcare assistance services² provided by EC Healthcare, including:

Flexible inquiry and booking options, including the multichannel contact methods of ECierge² and EC Healthcare online booking request form²
Professional healthcare network team and one-stop medical services²
Efficient and seamless claims solution with cashless facility^2,6(if applicable)

Click "View" to view the list of designated FWD individual hospital reimbursement insurance plans eligible for efficient and seamless claims solution application and cashless facility arranagement^2,6,7.

Diagnosis, treatment and claims

Recovery

EC Healthcare provides various assistance services including referral services for physiotherapy, clinical psychology services and home care services by nurses², accompanying customers on their recovery journey.

Beyond mere medical coverage Innovative veterinary referral service²

EC Healthcare provides innovative veterinary referral service², allowing eligible customers to make appointment for their own pets through ECierge² and enjoy relevant veterinary services, extending its care to the customers’ beloved pets.

Beyond mere medical coverage Innovative veterinary referral service²

Tutorial on booking services and getting exclusive offers

Want to know how to book EC Healthcare’s health assistance services² and get exclusive offers for FWD Care members at MAX Health Shop⁴? Check out the tutorial video now to learn more!

Tutorial on booking services and getting exclusive offers

About EC Healthcare

EC Healthcare is Hong Kong's largest non-hospital medical service provider¹ focusing on preventive and precision medicine to build the leading one-stop healthcare ecosystem. EC Healthcare provides a full range of medical services including health checkups, vaccinations, specialist consultations, etc., as well as diversified services like aesthetic medical, wellness and veterinary services, to satisfy the various needs of different customers.

For details of EC Healthcare, please visit the official website of EC Healthcare.

https://www.echealthcare.com/

ECierge² - Multichannel contact methods

ECierge service hotline: Please call 3123 3123, select the language then press 1 > 3 > 1 to connect to ECierge 24-hour hotline
WhatsApp: 4625 9363
Email: FWDenquiry@echealthcare.com
WeChat:

EC Healthcare online booking request form²

Scan the QR code to make an appointment!

The product information in this website is for reference only and does not contain the full terms and conditions, key product risks and full list of exclusions of the policy. For the details of benefits and key product risks, please refer to the product brochure; and for exact terms and conditions and the full list of exclusions, please refer to the policy provisions of the relevant plan. FWD professional health assistance services and other ancillary services may be subject to certain terms and conditions of the third-party service providers; please refer to the terms and conditions as listed in the corresponding service leaflets and/or policy documents for details.

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