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Get treated quickly and easily

ONEcierge – exclusively for ONE Medical Solution customers

ONE Medical Solution customers can enjoy a range of cashless medical servicesvia FWD The ONEcierge. We offer three different services:

  1. Receive cashless medical treatment
  2. Treatment at Gleneagles Hospital in Hong Kong
  3. Cashless medical services at any private hospital in Hong Kong (inpatients only)

Check your cover

It's always a good idea to check that that your policy covers your claim. You can do this through FWD eServices.
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Let’s get started

Head below to select the service you need from the drop-down menu.

How to file a claim for

any cashless medical treatment
Before you apply
1. Make a booking
2. Fill out an application form
3. Agree the date and the details

This is applicable to PREMIER THE ONEcierge One Team Health Management network doctor

We want to help make the claims process as quick and easy as possible. So please read and carefully note the following important information:

  1. Please submit an application form at least four days prior to when you want to be treated
  2. Please check your policy to ensure your illness / disability is covered
  3. Please check that your policy covers the treatment fees requested
  4. Before we organise any cashless medical treatment, we’ll need to check your account to ensure there are no outstanding monies owed to Bolttech so we advise that you settle any outstanding bill(s) in advance

Looking to make a different claim?

We have 'how to claim' guides for all types of insurance plans. Simply select from one of the options below.
Hospitalisation claims

At FWD we have a simple 3-step claims process should you need to make a claim on your travel insurance.

Outpatient dental claims

We have a simple 3-step claims process should you need to make a claim on your medical insurance for hospitalisation…

Medical insurance claims

We have a simple 3-step claims process should you need to make a claim on your medical insurance for hospitalisation…

Critical illness claims

At FWD we have a simple 3-step claims process should you need to make a claim on your critical illness insurance.

Accident claims

At FWD we have a simple 3-step claims process should you need to make a claim on your accident insurance.

Life insurance claims

At FWD we have a simple 3-step claims process should you need to make a claim on your life insurance.

Total permanent disability claims

At FWD we have a simple 3-step claims process should you need to make a claim on your accident insurance.

Home and property claims

At FWD we have a simple 3-step claims process should you need to make a claim on your home and household movement in…

Car and boat insurance claims

At FWD we have a simple 3-step claims process should you need to make a claim on your car and boat insurance.

Travel claims

At FWD we have a simple 3-step claims process should you need to make a claim on your travel insurance.

Pets insurance claims

At FWD we have a simple 3-step claims process should you need to make a claim on your pet insurance.

Helper claims

At FWD we have a simple 3-step claims process should you need to make a claim on your domestic helper insurance.

Golf claims

Need to claim on your golf insurance? Use our simple 3-step claims process. Simply tell us if you’re claiming for da…

Frequently asked questions

Can I apply for a claim while I am overseas?
How do I file a claim?
What documents do I need for filing a hospitalisation claim?
Who should sign a claim form?
Can I ask for my claims payment to be in a different currency?
Can I ask for my claim cheque to be sent directly to me, not via my agent?
Can I upgrade my hospital accommodation from what is covered in my policy?
Do I have to pay for my medical report fee?

Need help with your claim?

No problem. These are the different ways we can help and support.

Call customer support

We’re here to help Mon – Fri 9am – 6pm and Sat 9am-1pm.

Start a live chat now

We’re available 24/7.

Leave a message

Send us your enquiries, or any feedback. We’ll get back to you shortly.

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