Accident insurance
I am filing a claim for
Check your coverage
Step 1
Log in to your FWD eServices account via:
- FWD eServices mobile app
- FWD eServices web portal
- Or feel free to give us a call on 2603 9435
Step 2
Go to ‘eCommunication’. Find your ‘Policy Document’.
Step 3
Download the full PDF document to check your policy coverage and exclusions (if any).
Collect documents
- Personal Accident Claim Form
(To be completed by the insured) - Certificate of Medical Attendant
(To be completed by the attending doctor)
- All originial receipts, for example:
- Medical receipt
- Deposit receipt
- Statement of charges
- Treatment (physiotherapy, chiropractic, etc.)
- Diagnostic imaging (MRI, CT scan, PET, etc.)
File the claim
Send us your claim within 30 days
Please submit your claim within 30 days of the event you’re claiming for.
If your claim amount is more than HKD3,000, please provide all original medical receipts to us.
By post
Send to:
Bolttech Insurance (Hong Kong) Company Limited, Claims Department
9/F, 308 Des Voeux Road Central, Hong Kong
Through your servicing agent
Contact your agent (if any) to further process the claim.
Receive approval and payment
The duration of waiting for a claim result can vary depending on several factors, including the complexity of the claim, the completeness of all required supporting documents, and etc.
Normal case |
|---|
We aim to complete reviewing a claim application within 14 working days. |
7-14 working days |
Once your claim is approved, we will pay you within 10 working days.
Once your claim is approved, we'll send a cheque. For some claims you can select your preferred payment method. If this is the case, we’ll highlight this on the claims form.
Need help?
Start a live chat now
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