Death

Check the policy coverage (To be done by the beneficiary)

Collect documents

File the claim

Receive approval and payment

Check the policy coverage (To be done by the beneficiary)

We understand that making a death claim can be a challenging and emotional process. We are here to support you during this difficult time.

If you have any questions or need assistance with the policy coverage, please don't hesitate to reach out to the insured’s agent or contact our customer support team. They will provide guidance and help you navigate through the claim process.

Call customer support

We’re here to help:

Mon - Fri 9am-6pm &
Sat 9am-1pm.

Call 3123 3123

Start a live chat now

If you are currently overseas, you can engage in live chat on Whatsapp with our customer support team during their operating hours. Alternatively, our WhatsApp chatbot is available 24/7 for your convenience.

Start a chat

Collect documents

Claim forms

Death Claim Form

(To be completed by the beneficiary)

Attending Physician's Report

(To be completed by attending doctor. Only needed if the policy has been effective less than 3 years)

Required documents

If the insured is a Hong Kong permanent resident and the passing occurred within Hong Kong:

ID copy of insured and beneficiary
Original ‘Certificate of death’
Original policy

If the insured is a Hong Kong permanent resident and the passing occurred outside of Hong Kong, except #1-3, we also need:

4. Proof of HKID cancellation (Issued by Immigration Department of HK Government)

If the insured and beneficiary are not Hong Kong permanent residents, except #1-3, we also need:

4. ‘The Self-Certification Form for Individual' completed by Beneficiary

5. Original 'Notarised Death Certificate'

6. Original proof of 'Household cancellation'

File the claim

Please submit all original claim forms along with copies of ID card within 30 days from the date of loss.

We offer you an additional 60 days (Total 90 days) to collect and submit all the supporting documents.

By post

Send to:
FWD Life Insurance Company (Bermuda) Limited, Claims Department
13/F, Devon House, Taikoo Place, 979 King’s Road, Quarry Bay, Hong Kong.

In person

Submit to:
Any FWD Insurance Solutions Centre

Through your servicing agent

Contact your agent (if any) to further process the claim.

Receive approval and payment

How long do I need to wait for the result?

The duration of waiting for a claim result can vary depending on several factors, including the complexity of the claim, the completeness of all required supporting documents, and etc.

Normal case	Early claim
We aim to complete reviewing a claim application within 14 working days.	Refers to submitting a claim shortly (within 3 years) after purchasing the insurance. We will need to consult with the Authority for further investigation.
7-14 working days	Average 8-12 weeks

We will notify you via email once the result is out.

When will you pay me?

Once your claim is approved, we will pay you within 10 working days.

How will you pay me?

We will pay you by cheque. The beneficiary may collect the cheque from the policyholder’s financial advisor.

If the policyholder didn’t have a financial advisor, the beneficiary can collect the cheque at one of our FWD Insurance Solutions Centres. We will call you once the cheque is ready for pick up.

Tips: Please write down your preferred cheque pick-up centre location in the claim form “Payment Instruction” under Part II “Information of Claimant”.