Group insurance - Critical illness claims
Contact your HR department
We understand that making a critical illness claim can be a challenging and emotional process. We are here to support you during this difficult time.
You should first contact your employer's HR department to check the group insurance coverage, claims procedure, and policy number. You will need this information to file a claim.
Tips: You have to submit the completed claim forms with all supporting documents within 90 days of either the date of diagnosis or any surgery covered by your insurance plan.
Collect documents
To be completed by the insured person:
To be completed by the attending doctor:
3. The doctor claim form may vary depending on your diagnosis. Please reach out to your HR department to obtain the necessary attending doctor statement form.
- Your Identity card
- Proof of last three month’s salary
- Continuous sick leave certificates (in other words, the certificate should indicate one unbroken length of time that you’ve been unable to work due to sickness)
- Employment letter
- Laboratory reports
- All medical reports (e.g. Surgery report, pathological report, etc.)
- Diagnostic imaging (MRI, CT scan, PET, etc.)
File the claim
Please submit all the documents listed under ‘02 Collect documents’ section to us.
By post
Send to:
FWD Employee Benefits Department
19/F, Tower 1, Millennium City 1, 388 Kwun Tong Road, Kwun Tong, Kowloon
Receive approval and payment
The duration of waiting for a claim result can vary depending on several factors, including the complexity of the claim, the completeness of all required supporting documents, and etc.
Normal case | Early claim |
|---|---|
We aim to complete reviewing a claim application within 14 working days. | Refers to submitting a claim shortly after purchasing the insurance. We will need to consult with the Hospital Authority or relevant healthcare institutions to verify the patient's medical records. |
7-14 working days | 8-12 weeks |
We will notify your HR department once the result is out.
Once your claim is approved, we will pay you within 10 working days.
We'll send a cheque to your HR department. You can collect the payment from them.
Need help?
Start a live chat now
(Incorporated in Bermuda with limited liability). All rights reserved.
We use cookies to give you the best possible experience on our website. By continuing to browse this site, you give consent for cookies to be used.
For more details please read our Cookie Policy.
