fwd-logo_colour.svg
Products
Support
Claims

Personal insurance

FWD Max

FWD Care

About us

  • Individual / Group Medical Insurance
  • MPF account
  • Agents
  • Partners
  • FWD Wellness Pass
  • FWD HK iConnect
  • Call 3123 3123
  • Chat
繁
EN

Business insurance claims

No fuss, no waiting with our simple 3-step claims

Let's get started

Each insurance plan has different benefits and therefore has its own claim form. So the next step is to select your type of claim. Once you’ve selected your claim type, you can find the form you need and we’ll walk you through the entire claims process.

Medical claims
Critical illness claims
Accident claims
Loss of life claims
Disability claims

If you have a personal insurance plan with us, please head to our dedicated claims page.

Go to personal insurance claims

Check your cover – and find cashless medical treatment

It's always a good idea to first check that your policy covers your claim. You can do this through the FWD eServices app. Using FWD eServices, you can also check our network of hospitals that offer cashless medical treatment. Download the app below.
app-storegoogle-play

Find a form

Health declaration form (Employee benefits insurance underwritten by FWD Life)
Health declaration form (Employee benefits insurance underwritten by bolttech Insurance)
See all forms

Need help with your claim?

No problem. These are the different ways we can help and support.

Call customer support

We’re here to help Mon – Fri 9am – 6pm and Sat 9am-1pm.

Start a live chat now

We’re available 24/7.

Leave a message

Send us your enquiries, or any feedback. We’ll get back to you shortly.

fwdlogod.svg
繁
EN
Visit your local FWD site
Hong Kong
3123 3123
  • Products
    • Employee benefits
  • Claims
    • Find a form
    • Medical claims
    • Critical Illness claims
    • Accident claims
    • Disablement claims
    • Employees compensation claims
    • Loss of life claims
  • Support
    • Call 3123 3123
    • Locate an office
    • Online enquiry
  • Personal insurance
    • About us
  • Sitemap
  • Online security
  • Disclaimer
  • Insurance levy
  • Common reporting standard
  • Important notice
  • Use of cookies
  • Personal data protection policy and practices
© Copyright 2023 FWD Life Insurance Company (Bermuda) Limited (Incorporated in Bermuda with limited liability). All rights reserved.

We use cookies to give you the best possible experience on our website. By continuing to browse this site, you give consent for cookies to be used.

For more details please read our Cookie Policy.