Care beyond what you’d expect
The FWD Care recovery plan (‘the Plan’) is available for eligible customers with an approved claim via designated individual life, medical or critical illness insurance products on:
- crisis benefit due to Designated Diseases;
- for benefits in relation to reimbursement of hospitalisation and surgical expenses or hospital cash due to Designated Diseases; or
- death benefit.
Designated Diseases mean any one of the following: Angioplasty of Coronary Artery, Benign Brain Tumour, Cancer, Carcinoma-in-situ, Cardiac Impairment Due to Primary Pulmonary Arterial Hypertension, Cardiomyopathy, Chronic Liver Disease, Coronary Artery Diseases Surgery, End Stage Lung Disease, Fulminant Hepatitis, Heart Attack, Heart Valve Surgery, Kidney Failure, Major Organ Transplantation, Parkinson’s Disease, Severe Rheumatoid Arthritis, Stroke, Surgery to Aorta (including Minimally Invasive Surgery to Aorta) or Terminal Illness.
Once your or your family member’s claim is approved, we’ll invite you or your family member to join the plan.
This Plan is not a part of the policy or benefit item under the policy provisions of designated individual life, medical or critical illness insurance products. The Plan is subject to terms and conditions. Please refer to the leaflet for details and full terms and conditions of this Plan, including definitions of Designated Diseases.
Let’s change what it feels like to make a claim
The Plan offers you one-on-one support from a registered nurse (‘Recovery Nurse’) with a range of support services. Upon the first phone conversation with the Recovery Nurse, if appropriate, the Recovery Nurse will arrange consultation with a clinical psychologist or cardiologist. After that your Recovery Nurse will discuss the support services based on your needs and the professional advices received from the clinical psychologist or cardiologist; book and organise these services on behalf.
Depending on the claim type, these are the support services that may be available to you or your family member:
- Beauty care service (breast prostheses and wig fitting)
- Cardiologist consultation
- Clinical psychologist consultation
- Chinese medicine practitioner consultation
- Dietitian consultation
- FWD Claims ambassador service
- Home assistant service (cleaning and personal care)
- Legal consultation service
- Oxygen concentrator and oxygen cylinder rental service (doctor prescription is required)
- Physiotherapist consultation
- Sports therapist consultation
- Transportation service to attend medical appointment
- Wound care service for Cancer patient
- Vocofy AI Cantonese voice reconstruction technology
Please seek your doctor’s independent advice on the appropriateness of any support service to be provided. The Recovery Nurse and support services are provided by designated third party service provider. FWD shall not be responsible for or liable to their actions, negligence or omission.
The Plan does not constitute any legal advice and is not a substitute for legal advice. The legal consultation service is provided by designated third party service provider but not by FWD. Please consult your legal advisor’s independent advice on the appropriateness of any opinion to be provided to you. FWD shall not be responsible for or liable to the actions, negligence or omission of the designated third party service provider or the legal practitioner selected by you.
Also, FWD and the third party service provider reserve the right to terminate or vary the Plan in the sole discretion without further notice.
Customer Testimonial
FWD's customer, Mr. Hui shares his feeling after joining FWD Care recovery plan.
He said he was not going through the recovery journey on his own, but with a lot of people supporting him.
FWD's customer, Mr. Cheung shares his feeling after joining FWD Care recovery plan.
He said the Recovery Nurse started off as a stranger and became a good friend. The care he received from the Recovery Nurse reminds him of his family. This helped to establish trust between them.
How it works
1. Claim approved
2. Connect with your Recovery Nurse
We’ll then assign a professional dedicated Recovery Nurse to you or your family member, as a companion throughout the recovery journey, no matter there are difficulties or challenges. Your Recovery Nurse will reach out as soon as we receive the consent from you or your family member to join the plan.
3. Enjoy the support services
After the first telephone call with the Recovery Nurse, if appropriate, a caring session with a clinical psychologist or consultation with cardiologist will be arranged to assess your or your family member’s condition. Your Recovery Nurse will discuss the support services that best suit you or your family member’s needs and arrange the services on behalf.
- The FWD Care recovery plan lasts for six months. Remember, you or one of your family members can reach out to your Recovery Nurse for the whole six-month period, even if the support services agreed with your Recovery Nurse are completed before then.
- The FWD Care recovery plan is available for claims on crisis benefit or for benefits in relation to reimbursement of hospitalisation and surgical expenses or hospital cash due to Designated Diseases or death benefit via designated insurance products, approved between the period of 1 January 2025 and 30 June 2025 (both dates inclusive).
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